Privacy Policy

1. Who We Are

This Privacy Policy describes how Let's Manage India Private Limited, a company incorporated under the laws of India, collects, processes, stores, uses, and protects information across all our digital properties and services.

We operate under the brand name Lets Manage and this policy applies to all our domains including letsmanageglobal.com, letsmanageindia.com, letsmanage.co.in, letsmanage.in, letsmanageworld.com, skywingsentertainment.in, and skywingsentertainment.com, along with any associated platforms, portals, dashboards, CRM, HRM, ERP systems, and related digital infrastructure. By using our services, you also agree to our Terms of Service.

2. Who This Policy Applies To

This policy applies to:

• Visitors browsing our websites
• Prospective clients submitting enquiries
• Active clients using our services
• Users of our CRM, HRM, ERP, dashboards, or portals
• Anyone communicating with us via phone, WhatsApp, email, SMS, or other channels
• Individuals who interact with our digital marketing campaigns

3. Information We Collect

We collect various types of information necessary for business operations, service delivery, compliance, and analytics.

Personal Information

• Full name, email address, and phone number
• Company name and business address
• GST number and billing information
• Government-issued identification when required

Technical Information

• IP address, device type, and identifiers
• Operating system and browser information
• Screen resolution and network details
• Session logs and navigation behavior
• Location data (approximate or derived)

Financial Information

• Payment gateway transaction IDs
• Billing records and payment confirmations

Payments are processed through Razorpay, Stripe, UPI, Paytm, PhonePe, Google Pay, direct bank transfer, or other authorized processors.

Communication Records

We may record communications through email, phone calls, WhatsApp, SMS, Botim, CRM systems, client dashboards, and support tickets.

4. How We Collect Information

Information is collected through:

• Contact forms and service onboarding process
• Digital marketing campaigns on Meta (Facebook/Instagram), LinkedIn, YouTube, and Google
• Analytics tools including Google Analytics, Google Tag Manager, Meta Pixel, and LinkedIn Insight Tag
• CRM, ERP systems, and direct communications
• Cookies and tracking technologies

5. How We Use Your Information

We process your information for these legitimate business purposes:

• Delivering our services including website development, app development, and CRM/HRM/ERP implementation
• Managing digital marketing campaigns
• Billing, invoicing, and customer support
• Creating and managing user accounts
• Monitoring and improving system performance
• Enforcing security and legal compliance
• Sending service notifications, promotional emails, updates, and marketing messages

6. Legal Basis

We process data based on:

• Your consent
• Contractual necessity for service delivery
• Legitimate business interests
• Legal and regulatory compliance

7. Data Security

We implement multiple security measures:

• Encrypted data transmission and storage
• Role-based access controls
• Secure hosting environments with server-level protections
• Firewalls and continuous monitoring
• Regular security audits

Data may be stored on cloud servers, dedicated servers, or encrypted databases managed by trusted infrastructure providers.

8. Data Sharing

We may share data with trusted service providers who help us operate our business, including hosting providers, cloud infrastructure vendors, payment processors, email service providers, analytics platforms, and marketing platforms. These providers are contractually bound to use data only for specified purposes.

We may disclose information if required by law, legal process, or government request.

9. International Operations

While incorporated in India, we serve clients globally. Your data may be accessed from different jurisdictions for operational purposes, but we do not transfer data for commercial resale or unrelated purposes.

10. Client Systems & Portals

If you use our proprietary systems (CRM, HRM, ERP, dashboards, or portals), you acknowledge that:

• Login credentials must be kept confidential
• Role-based permissions control access levels
• Usage activity is logged for security monitoring
• System misuse may result in account suspension

All client data within these systems remains confidential and is processed solely for service execution.

11. Cookies & Tracking

Our platforms use cookies to improve functionality, analyze usage patterns, personalize content, measure campaign performance, and enable retargeting.

You can disable cookies through your browser settings, though this may affect certain features.

12. Data Retention

We retain your information:

• For the duration of our service relationship
• As required for billing, accounting, and tax compliance
• To meet legal obligations under Indian law
• For dispute resolution and business record keeping

Data may be securely archived after service termination.

13. Your Rights

Subject to applicable laws (including the Information Technology Act 2000, SPDI Rules, GDPR, and CCPA where applicable), you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion (subject to legal constraints)
• Withdraw consent for marketing communications

Contact us through official channels to exercise these rights.

14. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

15. Third-Party Links

Our platforms may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

16. Limitation of Liability

To the maximum extent permitted under Indian law, we shall not be liable for indirect damages arising from unauthorized access beyond our reasonable control.

17. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.

18. Policy Updates

We may update this policy from time to time. Changes will be posted on our platforms with revised effective dates. Continued use of our services after updates constitutes acceptance of the revised policy.